Refund Policy

Return

We do not accept returns because we sell custom products, and this policy is protected by law. Each license plate is uniquely made to your specifications, ensuring a personalized and high-quality product. Due to the custom nature of these items, we are unable to offer returns or exchanges. Caution: The custom-made or personalized goods often fall under the bespoke exemption, meaning the usual right to cancel or return the product within a cooling-off period (typically 14 days) does not apply. This is because these products are made to the specific requirements of the customer and cannot be resold. We recommend double-checking your order details before finalizing your purchase to ensure everything is correct.

Refund

We only offer refunds if the customer receives the wrong item. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at eulicenseplates@gmail.com.

Damages and Issues

If there is a manufacturing error or product defect with your order, please contact our customer service as soon as possible to report the issue and request a replacement. We strive to ensure the highest quality for our custom products, but we understand that mistakes can happen. Any manufacturing errors or product defects will be handled at our expense. Our team is here to assist you and will work quickly to resolve any issues. Please provide your order details and a description of the defect when you contact us, so we can address the problem efficiently.

You can always contact us for any question at eulicenseplates@gmail.com.